Our Privacy Policy
Last Updated: Jun 4, 2024
Introduction
Welcome to Triangl Group Limited 's privacy policy.
Triangl Group Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal Identifiers, including name, email address, postal address, telephone number, State ID card number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number
- Location Information, including general location data
- Inferences from Other Data, including inferences created from other personal information collected
- Personal Identifiers, including name, email address, postal address, and telephone number
- Physical and Audio Data, including physical characteristics or descriptions
Browser Cookies
We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.Information from other sources
We may collect personal information about you from third-party sources, including Ad Networks.
The categories of information we may collect include:
Ad Networks
- Personal Identifiers, including Name, Email address, and Telephone number
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, General location data | We delete or anonymise data concerning your use of our website once you opt out or request its deletion. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, State ID card number, Purchases, Credit or debit card number | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and until you request its deletion. We may keep data beyond this period in anonymised form. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Purchases | We keep customer feedback and correspondence with our customer service until you request its deletion to help us respond to any questions or complaints. We may keep data beyond this period in anonymised form. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Inferences created from other personal information collected | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymised form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases | We retain review, survey, and feedback data until you request its deletion. We may keep data beyond this period in anonymised form to help improve our products and services. |
| Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers | We retain records related to privacy requests as long as necessary to comply with our legal obligations. |
| Data we collect for security purposes, including Name, Email address, Online Identifiers | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
Why we process your information
We process personal information for the following business and commercial purposes:
- Analyzing Data
- Delivering Targeted Ads
- Fulfilling Customer Orders
- Meeting Compliance & Legal Requirements
- Processing Payments
- Providing Customer Support
- Sending Promotional Communications
- Storing and Managing Data
- Tracking Purchases & Customer Data
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Ad Networks, Commerce Software Tools, Customer Support Tools, Cybersecurity Providers, Engineering Contractors, Governance, Risk & Compliance Software, and Sales & Marketing Tools | Ad Networks, Business Operations Tool, Commerce Software Tools, Contractors, Data Analytics Providers, Data Brokers, Shipping Services, and Website Operations Tool |
| Internet Activity | Ad Networks, Commerce Software Tools, Cybersecurity Providers, Engineering Contractors, and Sales & Marketing Tools | Ad Networks, Commerce Software Tools, Contractors, Data Analytics Providers, and Data Brokers |
| Commercial Information | Ad Networks, Commerce Software Tools, and Customer Support Tools | Ad Networks and Website Operations Tool |
| Financial Information | Commerce Software Tools and Customer Support Tools | Website Operations Tool |
| Location Information | None | Contractors |
| Inferences from Other Data | Business Operations Tool | Cloud Computing & Storage Providers, Contractors, and Data Analytics Providers |
Last updated: Feb 2022
The TRIANGL mobile message service (the "Service") is operated by TRIANGL GROUP LIMITED (“TRIANGL GROUP LIMITED”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to TRIANGL GROUP LIMITED SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TRIANGL GROUP LIMITED through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with TRIANGL GROUP LIMITED. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (833) 918-3420 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other TRIANGL GROUP LIMITED mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (833) 918-3420 or email customersupport@triangl.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice above.
This section provides additional information for people in the European Economic Area (EEA) or United Kingdom (UK). The terms used in this section have the same meaning as in the General Data Protection Regulation and the UK Data Protection Act (GDPR). The term “personal information” as used in this notice has the same meaning as “personal data” in the GDPR.
Collection and Disclosure of Personal Data
The personal data we collect and how we share it is described above in our Privacy Policy.
We may disclose your personal information to the following third party controllers for business purposes:Back in Stock, Upwork Global Inc - provision of Customer Service agents, Rewind Backups, xporter data export & reports, flow, Geolocation, Youtube Ads, extensiv integration manager, Tiktok Ads, FedEx, Sturgis Services Limited - PR and Brand marketing - Europe / UK, Retention.com, Veerleft Jersey Ltd - Third party IT consultant, Google Ads, Instagram Ads, Meta Ad Network, Accentuate Custom Fields, Global-E. To understand how these parties handle your data, please refer to their respectiveprivacy policies.
Cookie Notice
We use cookies to improve your experience on our site and to allow us and third parties to personalize the marketing content you see on other websites and social media. Website visitors from European Privacy Law regions can control cookie settings. Manage your region specific consent settings here.
Essential Cookies
We use these cookies for things like security, logins, site errors, and processing payments. We can't turn these necessary cookies off, but you can control them in your browser.
| Cookie Name | Provider | Duration |
|---|---|---|
| __cf_bm | Global-E | 30 Mins |
| _cmp_a | Shopify | 1 Day |
| AMP_9bdc728a74 | Gorgias | 30 Days |
| cart_currency | Shopify | 14 Days |
| csrf_token | Klaviyo | 1 Month |
| GLBE_SESS_ID | Global-E | 1 Year 30 Days |
| GlobalE_Consent | Global-E | Session |
| keep_alive | Shopify | 30 Mins |
| localization | Shopify | 1 Year |
| secure_customer_sig | Shopify | 1 Year |
Analytics Cookies
These cookies tell us how you use our sites and apps, and provide information to help us improve your experience.
| Cookie Name | Provider | Duration |
|---|---|---|
| _ga | Google Analytics | 1 Year 30 Days |
| _ga_174BTVGK9Q | Google Analytics | 1 Year 30 Days |
| _ga_CYB6CY3XK4 | Google Analytics | 1 Year 30 Days |
| _gat | Google Analytics | 1 Min |
| _gat_gtag_UA_40704068_1 | Google Analytics | 1 Min |
| _gat_UA-40704068-1 | Google Analytics | 1 Min |
| _gid | Google Analytics | 1 Day |
| _landing_page | Shopify | 14 Days |
| _orig_referrer | Shopify | 14 Days |
| _shopify_s | Shopify | 30 Mins |
| _shopify_sa_p | Shopify | 30 Mins |
| _shopify_sa_t | Shopify | 30 Mins |
| _shopify_y | Shopify | 30 Days |
Personalization Cookies
We do not use cookies to personalize content for you.Advertising Cookies
These cookies help us decide which products, services and offers may be relevant for you. We use this data to customize the marketing content you see on websites, apps and social media, and to measure your interactions with that content. We might use these cookies to advertise our products to you when you visit other websites.
| Cookie Name | Provider | Duration |
|---|---|---|
| __kla_id | Klaviyo | 1 Year 30 Days |
| _fbp | Meta Ad Network | 2 Months 29 Days |
| _gcl_au | Google Ads | 2 Months 29 Days |
| _geppv | Retention.com | 1 Hour |
| _geps | Retention.com | 1 Month |
| _geuid | Retention.com | 5 Months 28 Days |
| _lc2_fpi_meta | Meta Ad Network | 1 Year 30 Days |
| _tt_enable_cookie | Tiktok Ads | 1 Year 24 Days |
| _ttp | Tiktok Ads | 1 Year 24 Days |
| _ttp | Tiktok Ads | 1 Year 24 Days |
| IDE | Google Ads | 1 Year 30 Days |
Lawful Bases and Legitimate Interests
We process personal data on the following lawful bases:
- Complying with legal obligations
- Fulfilling contracts
- Consent
- Legitimate interests
Where we process personal data on the basis of our legitimate interests, we pursue the following interests: Analyzing Data, Delivering Targeted Ads, Fulfilling Customer Orders, Storing and Managing Data, Tracking Purchases & Customer Data, Processing Payments, Meeting Compliance & Legal Requirements, Providing Customer Support, and Sending Promotional Communications.
International Data Transfers
We may send the personal data of individuals in the EEA/UK/CH to third countries, including the United States, where it may be stored or processed, for example on our service providers’ cloud servers. When we transfer personal data, we rely either on Adequacy Decisions as adopted by the European Commission (EC), the UK Information Commissioner's Office (ICO), or the Swiss Federal Data Protection and Information Commissioner (FDPIC) on the basis of the EU-US Data Privacy Framework, UK-US Data Bridge, and Swiss-U.S. Data Privacy Framework agreements, Standard Contractual Clauses (SCCs) issued by the EC or the FDPIC, or International Data Transfer Agreements (IDTAs) approved by the ICO. Data protection authorities have determined that the SCCs and IDTAs provide sufficient safeguards to protect personal data transferred outside the EEA/UK/CH. You may read more about international data transfer mechanisms at the following links:
- https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en
- https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-data-transfer-agreement-and-guidance/
- https://www.edoeb.admin.ch/edoeb/en/home/datenschutz/arbeit_wirtschaft/datenuebermittlung_ausland.html
Privacy Rights
Individuals in the EEA/UK/CH have the following rights regarding their personal data.Make a Privacy Request by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.
Right to access. You have the right to request a copy of the personal data we hold about you.
Right of portability. You have the right to ask us to transfer your data to another party.
Right to rectification. You have the right to request that we rectify any incorrect information we have about you.
Right of erasure. You have the right to request that we erase (delete) any personal information we hold about you.
Right to withdraw consent. You have the right to withdraw your consent at any time when we rely on your permission to process your personal data.
Right to object. You have the right to object to our use of data about you.
Right to lodge a complaint with a supervisory authority. You have a right to lodge a complaint with a supervisory authority. For more information, you can visit theInformation Commissioner’s Office website at https://ico.org.uk/, the Federal Data Protection and InformationCommissioner’s website at https://www.edoeb.admin.ch/, or see a list of EU Data Protection Authorities athttps://www.gdprregister.eu/gdpr/dpa-gdpr/.
Inquiries
Controller contact information
Triangl
Data Protection Officer information
Cherish Gallichan
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